Welcome to ASI Hydraulics – Industrial Hydraulic Equipment

Customer Service Information

Shipping & Delivery

Turnaround

All in stock orders are shipped within 48 hours Monday – Friday 8am – 5pm
Same day ship order cutoff time 3PM CST

Carriers

We use the following carriers to deliver our orders:

UPS
www.ups.com

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using freight will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Privacy & Security

http://www.www.asi-hydraulics.com/privacy-policy-cookie-restriction-mode

Returns & Replacements

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must contact us and return the item within 30 days of your purchase.

  1. Please email info@asih.radkaarma.com to request a refund and we will assign you a tracking #.
  2. Mail your returned item to:
    ASI Hydraulics
    Returns Department Tracking #
    400 North 10th Street
    Lake City, MN 55041
  3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Some items cannot be returned if they are opened.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 25% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

If you have received the wrong product and the mistake was on our end you will not be subject to a restocking fee, return shipping charges refunded on equal amount exchanged.

Ordering

Online ordering available 24/7 on http://www.www.asi-hydraulics.com also available by calling 1-651-448-2232 M – F 8AM – 5PM CST

Payment, Pricing & Promotions

Accepted Methods of Payment

Credit Card (Visa, Master Card, American Express, Discover)
Check/Money Order

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Mailing Address For Check/Money Order

ASI Hydraulics
400 North 10th Street
Lake City, MN 55041 USA

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